Frequently Asked Questions
Cloudtheapp is a Configurable Cloud Platform built for the compliance world. Our vision is to provide you with the most configurable easy to use Quality Management and Regulatory Compliance SaaS software on the market.
Software licensed as a subscription paid for periodically (often monthly or yearly).
Typical features include:
– Central management
– Simplified and more frequent and reliable upgrades
– Reduced IT management costs and No need to invest in hardware
– Hosted on the cloud so accessible everywhere
– Instantly on (self service signup and subscription management)
Cloudtheapp is a US based company, started in the North East (NY), then expanded to Texas, and now operates out of Houston.
As a US company Cloudtheapp complies with all US laws, export restrictions and sanctions.
US Department of Treasury Active Sanctions Programs
Additionally as all financial transactions (as well as financial data retention) are conducted through our billing processor Stripe, we follow their list of prohibited businesses:
Prohibited and Restricted Businesses
Please refer to our subscription agreement. It is linked below, as well as at the footer of every page of our website as well as the Cloudtheapp platform new user signup page, and new team creation page. Cloudtheapp reserves the full right to make changes to its Subscription Agreement at any time.
New customers, can use our contact form, demo request form or email us:
info (at) cloudtheapp.com
For existing customers, all paid plans come with Cloudtheapp support including in-platform online help, and direct email contact for designated named callers (1 contact for Basic plan, and 3 for advanced). They can also email our general support email:
support (at) cloudtheapp.com
When you create a new team on Cloudtheapp, you will be asked to select the subscription plan (Standard or Advanced) , and the number of users. On that date, your 30 day free trial for the platform begins. No credit card is needed to create the trial. 30 days later if you did not enter a credit card, the system will automatically cancel your subscription. However if you decide to proceed, you should adjust the number of users on the subscription plan and enter a credit card before the 30 days have elapsed. This can be done directly from the system, by clicking the (Subscriptions and Payments) link within your team.
Likewise a 30 day free trial is started for each paid app from the first time you download the app. At the end of the 30 days the first subscription payment will be charged to your card on record, unless you cancel the app subscription before the free trial ends. This is also managed from the subscriptions and payments screen of your team (App Subscriptions) tab.
All billing, financial transactions, credit card details etc… are handled through our billing processor: Stripe
Stripe is a worldwide leader in payments processing, and operates in over 45 countries, 135 currencies, and processes over $600B+ in payments per year.
We accept Visa, Mastercard, American Express, and Discover.
We also support manual invoices & Bank Transfers.
For more details on the cards and regions, please see: Stripe (Payments Processor) Supported Cards
All Cloudtheapp pricing, invoicing, and billing is in US Dollars.
Cloudtheapp Pricing
Cloudtheapp uses Stripe platform for subscription and billing management. Stripe is trusted by millions of companies around the world, and provides PCI compliant services. As part of any checkout process, Cloudtheapp does not store credit card information on file, and credit card number get only stored in stripe in an encrypted manner.
- Infrastructure Security: Cloudtheapp runs on top of many Amazon AWS managed services, and these services implement a very high standard when it comes to security. Just an example on that is that we deploy our front-end logic through Cloudfront, which provides Network and Application Layer protection against attacks.
- Application Security:
We have thorough Application Security requirements documented as part of our Business Requirements Specification, and we have Automated Tests that cover these requirements in details. Security tests are documented as part of Validation Documentation for every platform update.
Our policy is linked below and also at the footer of every page of our website, as well as the signup form for new Cloudtheapp platform users. Cloudtheapp may change its Privacy Policy from time to time, and encourages visitors to frequently check this page for any changes.
