• Platform
    • Overview
    • Architecture
    • Webinar
    • Customers
    • Testimonials
    • Case Studies
    • Features
  • Solutions
    • Enterprise Quality Management (EQMS)
    • Food Safety Management (FSMS)
    • Supplier Quality Management (SQM)
    • Environmental Health and Safety (EHS)
    • Regulatory Information Management (RIM)
    • Enterprise Risk Management (ERM)
    • Laboratory Management (LMS)
    • Manufacturing Execution (MES)
    • Swift Validation
    • Logistics and Customer Services
    • Digital Transformation
    • Explore our Applications Hub
  • Pricing
  • Resources
    • Cloudtheapp Blog
    • Medical Devices Blog
    • White Papers
    • Webinars
    • FAQ
    • Uptime Status
  • About
    • About us
    • Contact us
  • Request Demo
  • Login
  • Sign Up
  • Platform
    • Overview
    • Architecture
    • Webinar
    • Customers
    • Testimonials
    • Case Studies
    • Features
  • Solutions
    • Enterprise Quality Management (EQMS)
    • Food Safety Management (FSMS)
    • Supplier Quality Management (SQM)
    • Environmental Health and Safety (EHS)
    • Regulatory Information Management (RIM)
    • Enterprise Risk Management (ERM)
    • Laboratory Management (LMS)
    • Manufacturing Execution (MES)
    • Swift Validation
    • Logistics and Customer Services
    • Digital Transformation
    • Explore our Applications Hub
  • Pricing
  • Resources
    • Cloudtheapp Blog
    • Medical Devices Blog
    • White Papers
    • Webinars
    • FAQ
    • Uptime Status
  • About
    • About us
    • Contact us
  • Request Demo
  • Login
  • Sign Up

Frequently Asked Questions

General
Billing
Security & Privacy
General
What is Cloudtheapp?

Cloudtheapp is a Configurable Cloud Platform built for the compliance world. Our vision is to provide you with the most configurable easy to use Quality Management and Regulatory Compliance SaaS software on the market.

Read more

What is SaaS (Software as a service)?

Software licensed as a subscription paid for periodically (often monthly or yearly).

Typical features include:
– Central management
– Simplified and more frequent and reliable upgrades
– Reduced IT management costs and No need to invest in hardware
– Hosted on the cloud so accessible everywhere
– Instantly on (self service signup and subscription management)

Where is Cloudtheapp located and what is your business address?

Cloudtheapp is a US based company, started in the North East (NY), then expanded to Texas, and now operates out of Houston.

Are there any restrictions as to where Cloudtheapp may operate?

As a US company Cloudtheapp complies with all US laws, export restrictions and sanctions.
US Department of Treasury Active Sanctions Programs

Additionally as all financial transactions (as well as financial data retention) are conducted through our billing processor Stripe, we follow their list of prohibited businesses:
Prohibited and Restricted Businesses

Where can I find Cloudtheapp’s fulfillment policy (incuding refunds, service availability, return, cancellation etc..)?

Please refer to our subscription agreement. It is linked below, as well as at the footer of every page of our website as well as the Cloudtheapp platform new user signup page, and new team creation page.  Cloudtheapp reserves the full right to make changes to its Subscription Agreement at any time.

Subscription Agreement

How can I contact Cloudtheapp (for both new and existing customers)?

New customers, can use our contact form, demo request form or email us:
info (at) cloudtheapp.com

For existing customers, all paid plans come with Cloudtheapp support including in-platform online help, and direct email contact for designated named callers (1 contact for Basic plan, and 3 for advanced). They can also email our general support email:
support  (at)  cloudtheapp.com

Billing
How does the no-commitment free trial work?

When you create a new team on Cloudtheapp, you will be asked to select the subscription plan (Standard or Advanced) , and the number of users. On that date, your 30 day free trial for the platform begins. No credit card is needed to create the trial. 30 days later if you did not enter a credit card, the system will automatically cancel your subscription. However if you decide to proceed, you should adjust the number of users on the subscription plan and enter a credit card before the 30 days have elapsed. This can be done directly from the system, by clicking the (Subscriptions and Payments) link within your team.


Likewise a 30 day free trial is started for each paid app from the first time you download the app. At the end of the 30 days the first subscription payment will be charged to your card on record, unless you cancel the app subscription before the free trial ends. This is also managed from the subscriptions and payments screen of your team (App Subscriptions) tab.

How is billing handled?

All billing, financial transactions, credit card details etc… are handled through our billing processor: Stripe

Stripe is a worldwide leader in payments processing, and operates in over 45 countries, 135 currencies, and processes over $600B+ in payments per year.



What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover.

We also support manual invoices & Bank Transfers.

For more details on the cards and regions, please see: Stripe (Payments Processor) Supported Cards

What currency do you use?

All Cloudtheapp pricing, invoicing, and billing is in US Dollars.
Cloudtheapp Pricing

Security & Privacy
Does Cloudtheapp store Credit Card information?

Cloudtheapp uses Stripe platform for subscription and billing management. Stripe is trusted by millions of companies around the world, and provides PCI compliant services. As part of any checkout process, Cloudtheapp does not store credit card information on file, and credit card number get only stored in stripe in an encrypted manner.

How security is managed from a high level perspective?
  •  Infrastructure Security: Cloudtheapp runs on top of many Amazon AWS managed services, and these services implement a very high standard when it comes to security. Just an example on that is that we deploy our front-end logic through Cloudfront, which provides Network and Application Layer protection against attacks.
  • Application Security:
    We have thorough Application Security requirements documented as part of our Business Requirements Specification, and we have Automated Tests that cover these requirements in details. Security tests are documented as part of Validation Documentation for every platform update.
Where can I find Cloudtheapp’s Privacy Policy?

Our policy is linked below and also at the footer of every page of our website, as well as the signup form for new Cloudtheapp platform users. Cloudtheapp may change its Privacy Policy from time to time, and encourages visitors to frequently check this page for any changes. 

Privacy Policy

Join our NewsLetter

Facebook-f Youtube Linkedin Rss
Copyright © 2025, Cloudtheapp Inc. All Rights Reserved. Privacy Policy | Subscription Agreement.

Please complete the form to access the Case Study

You will receive the webinar link via email once your request has been approved

Sign Up for Cloudtheapp

New to Cloudtheapp?

Access to try Cloudtheapp can be granted after you request a demo to learn how it can transform your operations.

Existing Customer User?

You can proceed with signing up.

Request a Demo
Proceed to Sign Up

New to Cloudtheapp?

Access to try Cloudtheapp can be granted after you request a demo to learn how it can transform your operations.

Request a Demo

Existing Customer User?

You can proceed with signing up.

Proceed to Sign Up

Please complete the form to access the Case Study

Please complete the form to access the Case Study

Please complete the form to access the Case Study

Please complete the form to access the Case Study

Please complete the form to access the Case Study

We use cookies to ensure that we give you the best experience on our website. By visiting our site, you consent to our Privacy Policy linked here.AcknowledgedPrivacy Policy